Refund Policy

1. Scope of This Policy

This Refund Policy applies to all paid subscriptions purchased directly through NotifyHub at web-notify-hub.demomeb.com. By subscribing to a paid plan, you agree to the terms of this policy. This policy does not apply to free plan users, custom enterprise arrangements, or third-party resellers.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new paid subscriptions. If, for any reason, you are not satisfied with the Services within the first 30 days following your initial paid subscription, you may request a full refund of the subscription fee paid for that billing cycle.

To qualify for the 30-day money-back guarantee:

• The refund request must be submitted within 30 days of the date of the first charge on your subscription;
• The guarantee applies to your first subscription only — it does not apply to plan upgrades, renewals, or re-subscriptions;
• Your account must not have violated our Terms of Service or Acceptable Use Policy.

3. Refunds After the 30-Day Period

After the 30-day money-back guarantee period, subscription fees are generally non-refundable. We do not issue pro-rated refunds for unused time remaining in a billing period. However, we may issue refunds or account credits at our sole discretion in the following exceptional circumstances:

• Service Outages: Extended, unplanned service outages exceeding 24 continuous hours attributable to our infrastructure failures;
• Billing Errors: If we incorrectly charge you (e.g., duplicate charges, incorrect plan amount), we will promptly refund the erroneous amount;
• Statutory Rights: Consumers in certain jurisdictions (including the European Union) may have statutory rights to a refund within 14 days of purchase under applicable consumer protection law.

4. Cancellation

You may cancel your subscription at any time through the Billing section of your account dashboard. Cancellation is effective at the end of the current billing period — you will retain access to paid features until that date.

5. How to Request a Refund

To request a refund, please contact us at billing@notifyhub.com or use our Contact Form with the subject "Refund Request". Please include:

• The email address associated with your NotifyHub account;
• The date of the charge and the amount;
• A brief explanation of your reason for requesting a refund;
• Your Stripe receipt number (found in your billing confirmation email), if available.

We will process valid refund requests within 5–10 business days. Refunds are returned to the original payment method.

6. Non-Refundable Items

• Fees already refunded under the 30-day money-back guarantee;
• Charges resulting from your violation of our Terms of Service;
• Subscription fees where the account was suspended due to non-payment and subsequently reinstated.

7. Chargebacks

If you initiate a chargeback with your payment provider rather than contacting us directly, we reserve the right to dispute the chargeback and provide evidence to your bank. We encourage you to contact us first — we are committed to resolving any billing disputes promptly and fairly.

8. EU Consumer Rights

If you are a consumer resident in the European Union, you may have a statutory right of withdrawal from distance contracts within 14 days of purchase under Directive 2011/83/EU. Please contact us at billing@notifyhub.com to exercise your withdrawal right.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to active subscribers via email at least 30 days before taking effect.

10. Contact

For any billing or refund enquiries: billing@notifyhub.com or use our Contact Form.